How to book on the day you need to be seen
Some appointments are available for patients needing an appointment on the same day as the request being made. Patients requiring an appointment for the same day will be offered an appointment with any available GP or Nurse if appropriate.
You need to contact reception from 8.30 am to book an appointment for that day.
Genuinely urgent medical problems will be seen, often as "extra". When contacting the surgery please indicate if you feel the problem is urgent. To assess the degree of urgency you will be asked for further details and these will be passed to the doctor. The doctor may:
Speak to you on the phone
See you in the surgery (as soon as possible or at the end of surgery)
Visit you (immediately or at the end of surgery)
Advise you go to the hospital A&E department
Arrange for you to be seen by a nurse
Send an ambulance
If you are in a life-threatening situation or have severe chest pain likely to be a heart attack please phone for an ambulance by dialling 999.
Please note, if you have a urgent medical problem that needs to be seen, then you will be expected to be available at the time offered.
Please dont abuse the urgent appointments system. Requests for such as medcial sick notes or admin requests are NOT urgent medical problems.
Telephone Consultations
The practice offers a telephone consultation service. If you would prefer to speak to a GP rather than attending the surgery please ask the receptionist for a telephone consultation. You will be given an approximate time and the GP will call you back. Telephone consultations are held daily following morning surgery.
If all the telephone consultations have been offered the receptionist will take your details and ask a GP to telephone you at the end of their planned work.
Telephone consultations are not appropriate for nurse appointments. If you wish to speak to a nurse please inform reception who will ensure all the relevant details are passed to the nurse who will phone you back.
Home Visits
If possible please try to telephone reception before 10:30 am if you require a home visit.
House visits are only available for patients who are genuinely housebound because of illness or disability. As a rule, if you are able to leave your house with or without assistance, for such as shopping, hair appointments or to visits friends or family, then you will most probably not need a home visit.
If you request a home visit, we do expect the patient to be in the home and access available when the doctor or nurse attends. We cannot offer specific appointment times for home visits.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are genuinely housebound because of illness or disability. Minor ailments such as coughs and colds are not normally sufficient reason to request a home visit
We cannot attend home visits because of a lack of transport or just for patient convenience. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.